How can we help?
Find answers to common questions or get personalized support from our team
Find answers to common questions or get personalized support from our team
Find quick answers to common questions about Rockerz products, orders, shipping, and care.
Many Rockerz products are handmade, assembled, or customized with hands-on production. Small cosmetic differences are normal.
Measure the actual skate blade using the sizing instructions on the product page. Do not rely only on boot size.
No. Critter Covers are soft storage covers. Use properly fitted hard guards for walking.
Yes. Dry the blades completely first. Critter Covers help manage remaining moisture but do not replace hand drying.
Available customization appears on the product page. Options may vary by product and current material availability.
Contact Rockerz immediately. Changes are not guaranteed after production begins.
Rockerz ships to available international destinations shown at checkout. Customs charges and local import requirements may apply.
Unless checkout states they are prepaid, the recipient is responsible for destination-country duties, taxes, brokerage, and related fees.
A label may be created before the carrier's first scan. International shipments can also pause during customs review or carrier transfer.
Custom or personalized products may have limited return eligibility. Rockerz will review defects, shipping damage, and errors made by Rockerz.
Use mild soap and cool or lukewarm water, remove debris, rinse, and air dry completely. Avoid high heat.
Use the attached care instructions. In general, use gentle cleaning, mild detergent, cool water, and complete air drying.
Life depends on application, skating frequency, boot surface, abrasion, moisture, and care. Replace tape when it becomes loose, torn, or heavily worn.
Check all delivery areas, neighbors, building staff, and the carrier. Then contact Rockerz with the order and tracking details.
Rockerz can evaluate team, club, coach, pro shop, and dealer inquiries based on quantity and program requirements.